Privacy Policy

PRIVACY POLICY

Last Updated: January 29, 2026

greenteahawaii.com (“greenteahawaii.com,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services, including our SMS/text messaging program.

By using our website or services, you consent to the data practices described in this policy.

INFORMATION WE COLLECT

We collect information in several ways, including information you provide directly and information collected automatically.

Personal Information You Provide

We may collect personal information including, but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Purchase history
  • Account details
  • Communications with customer service

Payment information is processed securely by third-party payment processors. We do not store full credit card numbers.

Mobile Information & SMS Communications

We collect mobile phone numbers when customers voluntarily provide them through checkout forms, website pop-ups, keyword opt-ins, account registration, promotions, contests, subscriptions, loyalty programs, and other interactions.

Mobile phone numbers are used solely for:

  • Transactional alerts
  • Order confirmations and shipping updates
  • Account notifications
  • Promotional offers
  • Marketing communications
  • Cart reminder messages

Participation in SMS messaging is voluntary and not required for purchase.

Automatic Information

We automatically collect certain technical data when you use our website, including:

  • IP address
  • Browser type and settings
  • Device information
  • Website usage behavior
  • Referring URLs
  • Pages viewed and time spent

This data helps us improve site performance, prevent fraud, and optimize user experience.

Location Information

We may collect general location information such as:

  • IP-based geographic data
  • Billing and shipping address
  • Zip code

This data is used to:

  • Calculate taxes and shipping
  • Prevent fraud
  • Fulfill orders
  • Provide localized content
  • Analyze website performance

We do not collect precise GPS location data.

HOW WE USE YOUR INFORMATION

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Send transactional communications
  • Send marketing communications (email and SMS, with consent)
  • Deliver promotions and loyalty rewards
  • Improve website performance and functionality
  • Detect fraud and protect our systems
  • Comply with legal obligations

ABANDONED CART TRACKING & MESSAGING

greenteahawaii.com uses cookies, tracking scripts, website pixels, and integrated plugins to track items added to your shopping cart, including when a cart has been abandoned.

This information is used to determine when to send:

  • Cart reminder emails
  • Cart reminder SMS/text messages (if you have opted into SMS communications)

You may opt out of cart reminder messages at any time using the unsubscribe instructions provided.

COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar technologies to:

  • Maintain shopping cart functionality
  • Understand site usage
  • Personalize content
  • Improve performance
  • Support marketing and advertising efforts

You can adjust cookie settings in your browser, though disabling cookies may affect site functionality.

SHARING OF INFORMATION

We do not sell your personal information.

We may share information with:

  • Payment processors
  • Shipping and fulfillment providers
  • Customer service platforms
  • Email and SMS messaging platforms
  • Website hosting providers
  • Analytics and marketing service providers

These service providers are authorized to use your information only as necessary to perform services on our behalf.

SMS DATA SHARING EXCLUSION (CRITICAL)

Notwithstanding any other provision in this Privacy Policy:

Text messaging originator opt-in data, mobile phone numbers collected for SMS communications, and SMS consent records will never be shared, sold, rented, or disclosed to any third parties, except to authorized service providers strictly for the purpose of delivering messaging services on our behalf or as required by law.

MOBILE DATA PROTECTION

We implement administrative, technical, and physical safeguards designed to protect your mobile information and SMS consent data. Access is limited to authorized personnel and vetted service providers who require access to perform messaging services.

EMAIL & MARKETING COMMUNICATIONS

When you provide your email address, you may receive:

  • Transactional emails
  • Newsletters
  • Promotional offers
  • Product updates

You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

SMS / MOBILE TERMS OF SERVICE

By consenting to greenteahawaii.com’s SMS/text messaging program, you agree to receive recurring automated promotional and transactional text messages. Message frequency varies. Message and data rates may apply.

Consent is not a condition of purchase.

You may opt out at any time by texting STOP. For help, text HELP or contact admin@greenteahawaii.com.

DATA SECURITY

We use industry-standard security measures to protect your personal data. However, no transmission method over the Internet or electronic storage is completely secure.

CHILDREN’S PRIVACY

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

YOUR RIGHTS & CHOICES

Depending on your location, you may have rights to:

  • Access your data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Opt out of marketing communications

To exercise your rights, contact us at admin@greenteahawaii.com.

POLICY UPDATES

We may update this Privacy Policy periodically. Changes become effective upon posting to this page.