Frequently Asked Questions

PRODUCT FAQs

Where can I find greenteaHAWAII at retail stores or anywhere in Oahu? You will likely not find greenteaHAWAII at conventional retail. We do have independent distributors that may offer greenteaHAWAII in their stores. There is an independent distributor at the Aloha Stadium Swap Meet & Marketplace. From time to time, Chris Boling may be participating in events as a vendor or sponsor. 

What do we use for flavoring? For our natural fruit flavors, we use flavor ingredients derived from the real fruits and foods. Our flavors are coconut lime, Kona mocha, original, passion orange guava, pineapple strawberry, pomegranate mango, raspberry lemonade, ruby red grapefruit.   

How much caffeine is in greenteaHAWAII? Our functional, instant tea contains 60 mg of caffeine derived from green tea per serving.

How many packets per box? This depends on whether your purchase a sample box (8 servings), a BOGO (16 servings), a half box (30 servings), or a full box (60 servings). 

What is the regular price of greenteaHAWAII? The regular retail value of each serving is $1.25. Loyaltea subscribers enjoy a reduced retail value with a minimum 3 month subscription.  

Why do you use stevia? Of the natural sugar substitutes stevia leaf is known to be among the most sweet. We use the form that is least processed. This allows greenteaHAWAII to use less stevia leaf in combination with organic cane sugar to achieve the flavor profile we enjoy. There may be other natural sweeteners on the market, but we found that the taste was not ideal. Also, we found that others may increase the carbohydrate factor, and we prefer to be a no to low sugar beverage. We also feel that having natural stevia leaf offset organic cane sugar satisfies preferences from our customers who have insulin resistance. For anyone who feels that our flavors are too sweet, we suggest using more water to dilute. The more water, the less sweet greenteaHAWAII tastes. Overall, a majority of third-party verified customer reviews mention that they enjoy the taste. 

Why do you use organic-sourced non-GMO corn powder? This is an organic flowing agent that allows greenteaHAWAII to dissolve effectively, and especially in cold water. 

What process do you use for your ingredients? The EGCG, L-theanine, and green tea extract are processed by a water extraction technique. The seed, fruit, and leaf of the Polynesian noni is sundried and pulverized into powder. Our flavors are derived from real fruit and foods.  

Why does greenteaHAWAII contain citric acid? Is it derived from black mold? We understand the growing concern about citric acid and where it comes from. Many commercial citric acids are made through fermentation using Aspergillus niger — a type of black mold. While this process has been widely used and deemed safe, we know it’s not everyone's preference. At greenteaHAWAII, we do things differently. We use cassava-derived citric acid, a plant-based alternative that helps provide the natural tartness and shelf stability our drinks are known for — without the use of mold-based fermentation. Cassava is a tropical root vegetable, and our choice to use citric acid sourced from cassava reflects our ongoing commitment to clean, thoughtful formulation. We believe in transparency and using ingredients that you can feel good about. If you ever have questions about what’s inside, just ask — we’re proud of what we put in every stick.

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CUSTOMER SERVICE FAQs

SHIPPING AND INSURANCE

Our exclusive ground mail service is shipped via the United States Postal Service First Class Mail. With our Expedited Shipping Option, we will make your shipment our priority and ship these packages out the same day for all orders placed before 1 PM Mountain Standard Time and the next day for all orders placed after 2 PM Hawaii Standard Time (packages will arrive within 1 - 4 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly shipments. We cannot be responsible for delay, damage, or lost by the USPS; you must make a claim directly with them. We don’t ship via UPS or FedEx.

EXCHANGES

If you are unsatisfied with our product, you may exchange the unused portion 14 days from the date that the product was originally shipped to you for a different flavor according to the following terms. To obtain an exchange, your returned product must be postmarked 14 days from the date that the product was originally shipped to you.

To return a product for an exchange you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the customer service department at admin@greenteahawaii.com.

An RMA number can ONLY be obtained by contacting the customer service department at admin@greenteahawaii.com.

You will receive a response within 24 - 48 hours.

Please Note:

1. We cannot process or refund packages marked “Return to Sender.”
2. To ensure an exchange is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be written on the package you are sending back. Our shipping department cannot accept any packages without an RMA number.

Returned products must be sent to the following address:

greenteaHAWAII
94-252 Keaolani Street
Mililani, HI 96789

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, processing your refund generally takes 5 business days or sooner. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.

LOYALTEA PROGRAM TERMS

Please carefully read the following terms and conditions as when you purchase any of the products from our web site (greenteahawaii.com), you agree to the following terms and conditions. Your order will only be processed if you check the box near the terms and conditions, signifying that you have read and agreed to the terms.

For questions regarding terms, please contact us at greenteahawaii.com or call 1-866-960-1548.

The Loyalty Program was designed to help customers stay healthy with a fresh, monthly supply of GreenTeaHawaii at a discount. Upon enrolling in the Loyalty Program, you will select the products you want, and then every 30 days after that we will send out another order of fresh GreenTea Hawaii.

You are not obligated to continue the Loyalty Program after your THIRD month of enrollment (there is a $20 fee per box for canceling before your 3rd shipment/month). You may opt out of the Loyalty Program. We simply ask that you change or cancel your order before we ship your order (typically 3-5 days before your regular shipment date). All Loyalty Program orders will be shipped by the 5th or 20th of the month, depending upon which week (1st week or 3rd week) you are enrolled in.

Promotions that include a “free” gift (such as Noni, t-shirt, etc.) are only included in the initial order.

You may cancel your GreenTea Hawaii Loyalty Program by calling our toll free customer service line 866-960-1548 or by emailing admin@greenteahawaii.com.

The Loyalty Program will automatically contact you (the consumer) in the event of an expired or invalid credit or debit card. All credit and debit card transactions will occur upon shipping of the product. This will either be the 1st - 5th day of the month or the 15th - 20th day of the month if enrolling in the Loyalty Program. If your credit or debit card is declined, you will have 30 days to provide a new and valid number. After 30 days, your account will automatically be canceled.